This is an extended version of my TripAdvisor review. I had reviewed this hotel in terms of accessibility with the following in mind:
- Wheelchair Access: limited
- Physical Access: single floor / good
- Disabled Parking: Excellent
- Sensory: Adjustable lighting / No temperature control / some read noise / linen (plain cotton) / ambient noise – low / reception (strong smell of sandlewood)
Lovely clean room which looked well maintained & had a bath! (Something sorely missed when we’ve travelled before). Fab idea to have one of the kids beds above the double as this saves on room and our youngest was very happy with having her own nightlight. The beds are basic & sturdy (read ‘hard’) which suited me well, but Mr Softie husband wondered if mattress had been optional…
Rooms were on the ground floor which meant that you could park right outside the room (lots of disabled bays & plenty of space to get out).
The room had a patio door at the back leading to a little patio area & grass, which despite being very close to the motorway, was peaceful and very welcome after hours in a car! The area itself is fenced off which allowed the kids to stretch their legs (with other children doing similar) & us a safe place to store our bikes just outside the door & give us a little more room.
WiFi is included in the price of the room which was very welcome and was a decent speed for general browsing.
Lady at reception was very helpful and took pity on us after our dreadful attempt at chatting in French (I forget words in English, so perhaps a road trip where I attempted to speak French, German, & English was maybe aiming a tad high!). There’s an accessible toilet in reception.
Breakfast was a buffet with coffee, croissant, yoghurt etc. Everything was fresh & very nice. My only issue was using the brilliantly installed wheelchair lift to get to the breakfast bar… which was locked & no one had a key! This was easily solved by sending the family up to the breakfast bar & sitting in the lower table area. This is a potential issue had I been travelling alone.
Getting to reception in a wheelchair is difficult (there is a 2″ step to get onto the ramp which was too steep for me to propel myself manual chair up myself ). Once in reception, there is a lowered desk, although the card machine doesn’t reach it.
There is no resturant on site & if you’re travelling on a Sunday there is very little available. An “emergency” McDonald’s is located 4km up the motorway (about 10 minutes). Usually, there is a resturant available at the neighbouring Novatel.
We booked a stopover here for a family room clearly stating that one person was a wheelchair user at the time of booking. On arrival, we were told that room layouts were either wheelchair accessible for 2 people, or family rooms. As I need physical help from my husband during the night, we couldn’t make use of the suggestion to book 2 separate rooms, so stuck with the family room.
There is a clearly signed wheelchair access route to the rooms from the car park, however this also contains a 1″ lip in order to get up to the walkway. The doors were wide enough to push my manual wheelchair through if my husband helped lift me over the raised frame, and aside from not being able to close the bathroom door & there being no grab handles (remember that this was not billed as the accessible room), the hard floors and clean layout meant that I could scoot about in my chair with relative ease. For those with anything bigger than an active user chair, this wouldn’t be an option.
Overall, it was perfectly pleasant as a stopover with our only grumble being the mildly terrifying ramps & the assumption that a family wouldn’t require an accessible room.